Safety Warnings
As Octet, while we prioritize the security of your data, a truly secure system for our users is only achievable if users also conduct secure transactions and are well-informed about the risks outlined below.
Malware-based Frauds
Malware is a broad term encompassing any malicious software crafted to disrupt or exploit programmable devices, services, or networks. Cybercriminals frequently employ malware to coerce victims into divulging data for financial gain. This data can vary from financial records to health information, emails, and passwords. Customers of financial institutions are prime targets for malware, particularly with the emergence of advancing technologies.
Malware Types
5. Technological Equipment
When using Octet apps, always make sure you have a secure connection with us. To check whether you have established a secure connection, check the address in the address bar of your web browser and confirm that it starts with https://. Additionally, ensure that there is a lock icon at either the left or right end of your address bar, indicating that your connection is encrypted. Modern browsers will display a warning either before you open our page or in the address bar if there is an error in the encryption of your connection. If you encounter such a warning while using our systems, do not enter any information on your screen and promptly contact us at destek@octet.com.tr or by phone at +90 850 360 1511.
Octet will never send e-mails to your e-mail address asking for your personal information or password! If you receive such an e-mail, please contact us at destek@octet.com.tr or +90 850 360 360 1511 without entering any information.
Stay vigilant against people claiming to be calling you from Octet and asking for information. Confirm that the caller ID belongs to Octet. Only the relevant representative contacts our customers by Octet. If you do not recognize the caller and are in doubt, end the call and contact your customer representative to report the situation. If you cannot reach your customer representative, please contact us at destek@octet.com.tr e-mail address or +90 850 360 1511.
When creating your passwords;
- Create long passwords instead of short passwords. Passwords of at least 8 characters are recommended.
- Make sure your passwords contain at least one lowercase letter, uppercase letter, number and special symbol. When creating passwords, avoid common user habits such as capitalizing only the first letter and ending with exclamation points or periods.
- Do not repeat the same character or number more than twice in your passwords.
- Do not use consecutive series of digits (such as “123”), alphabetic series (such as “abc”) or series based on keyboard layout (such as “qwerty”) in your passwords.
- Do not use your name, date of birth or pet’s name in your passwords, as they can be found by your social media account or by others.
- Change your passwords at most every three months. Show ultimate attention that the passwords you change have fewer characters in common with the previous ones. For example, do not use the same password for a long time by adding the year and month you changed your password to the end of your password.
- Do not use the same password in more than one system. Set a different password for each system that holds your confidential data.
If you believe that your passwords or personal information have been compromised by unauthorized persons, please contact us at destek@octet.com.tr or +90 850 360 1511.
We recommend you to read the document titled “Fraud Detection and Prevention Methods” prepared by the Banks Association of Türkiye, which we believe will contribute to your safe use of financial systems.
